Airline Ticket and Service Agents

Airline sales and service agents
Load planners, who plan the positioning of cargo on aircraft, are also included in this group.
 * issue tickets and provide fare quotations
 * make reservations and do passenger check-in
 * trace missing baggage
 * arrange for cargo shipments
 * perform other related customer service duties to help airline passengers
 * work for airline companies

Annual Median Salary
$34,100

Hourly Rate

 * High: $26.50/hr
 * Median: $16.35/hr
 * Low: $11.35/hr

Airline Passenger and Ticket Agents

 * help customers plan travel time and routes


 * prepare and issue tickets
 * assign seats, prepare boarding passes and check baggage
 * work at boarding gates
 * assist pre-boarding passengers
 * provide information on fares and flight schedules and routes

Airline Baggage Agents

 * trace lost, delayed or misdirected baggage for customers

Airline Cargo Agents

 * weigh cargo and compute freight costs


 * calculate charges for services and insurance
 * process freight bills, cargo manifests and other documents
 * trace lost or misdirected cargo and maintain shipping and other records

Airline Reservation Agents

 * reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
 * provide information on airline passengers
 * process mileage points

Airline Station Agents

 * complete pre-flight documents relating to passenger and cargo load, catering count, special requests and other flight information
 * relay operational messages to operations control and down-line stations
 * also perform duties of ticket, baggage and cargo agents

Airline Load Planners

 * calculate load weights for compartments of aircraft using charts and computers
 * plan load to distribute and balance cargo

Key aspects of work in this occupation

 * Work takes place in a travel office or airport.

Education, training & qualifications

 * Completion of secondary school is usually required.
 * Several weeks of on-the-job and classroom training are provided for all occupations in this unit group.
 * Airline station agents usually require experience as a ticket, baggage or cargo agent.
 * Load planners require a restricted radio operator's licence and usually require airline operations experience.

Skills

 * Methodical
 * Numerical Ability
 * Verbal & Written Comprehension
 * Manual Dexterity
 * Social